Force Majeure: The Company does not accept any liability for any loss, inconvenience or damage
caused by war, threat of war riot or civil strife, terrorist activity, industrial disputes, natural disaster, fires,
sickness, weather conditions, airport regulations, temporary, technical, mechanical or electrical
breakdown of transport or any facilities beyond the reasonable control of the company.
The Company reserves the right to alter itineraries, travel arrangements, hotel reservations etc. If it is
necessary or in the case of force majeure, The Company reserves the right to cancel any tour prior to
the date of departure for any reasons, including insufficient number of participants (e.g. minimum 15
paying adults). Should this happen, that entire payment shall be refunded without further obligations on
the part of The Company.
No tour leaders / guides or other employees or agents of The Company are authorized to commit
The Company to any liability whatsoever and The Company will not be bound by any statement unless
in writing and signed by a management executive of The Company.
No changes allow and cancellation of reservation occurring 46 working days (excluding Saturday,
Sunday and Public Holidays) prior to tour commencement will be subject to a charge of RM500 or
No changes allow and cancellation of reservation occurring 45 working days (excluding Saturday,
Sunday and Public Holidays) prior to tour commencement will be subject to 100% of ground
Last minute booking (5 days prior to departure) that is confirmed and subsequently cancelled, will
incur a 100% cancellation charge.
Cancellation of reservation occurring 46 working days (excluding Saturday, Sunday and Public Holidays) prior
to tour commencement will be subject to 100% of ground arrangement charge.
Cancellation of reservation for 5-star hotel – occurring less than 45 working days (excluding Saturday, Sunday
and Public Holidays) prior to tour commencement will be subject to per night room rate charge.
Extension of stay / deviation may be permitted at the end of the tour, subject to validity and restrictions of air
ticket, seat confirmation and availability of hotel prior to the commencement of tour. It is the passenger’s
responsibility to hold firm confirmation for their return flight. When extension of stay / deviation cannot be
confirmed three weeks prior to the group’s departure date, the passenger is deemed to be taking the original tour
schedule. In the event that the original arrangement has been changed by The Company during the process, any
extra cost will be borne by the passenger.
Extension of stay / deviation will be at the passenger’s own expense and transfer to airport will not be
provided. Alteration on the routing or date of travel is at the passenger’s own risk. No refund will be made to
such a person for unused air tickets or for any meals and sightseeing tours or accommodation not used in part or
The air ticket issued is a special ticket, restricted to a specific airline only. It is non-negotiable, non-endorsable,
non-re-issuable, non-refundable and non-reroutable.
Optional tours are arranged at the customer’s request and confirmed with their consent. The Company is only
acting as an agent for the service suppliers; and does not accept any responsibility for said optional tour(s).
Strongly recommended with respect to such areas as trip cancellation, personal baggage, personal accident, injury
and illness. Under no circumstance is The Company to be construed as a carrier under contract for safe carriage
of the passenger or her / his baggage and belongings. Our staff will be pleased to assist in the enquiries of any